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Store Policy

Thank you for shopping at Pure Kanna. We want to ensure you have the best shopping experience possible. Please review our policies below to understand how we handle shipping, returns, and your privacy.

1. Shipping & Delivery

We strive to get your orders to you as quickly as possible.

  • Processing Time: Most orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.

  • Shipping Rates: Rates are calculated at checkout based on weight and destination. We offer [Free/Flat Rate/Standard] shipping on orders over R1500.

  • Tracking: Once your order has shipped, you will receive an email with a tracking number.

  • International Shipping: We currently ship worldwide, please email us your destination so we can determine your country regulations prior to ordering. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
     

2. Returns & Exchanges

If you’re not 100% satisfied with your purchase, we’re here to help.

  • Return Window: You have 14 days from the date of delivery to return an item.

  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • How to Start a Return: Please email us at info@purekanna.co.za with your order number to request a return authorisation.

  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 3 business days.
     

3. Damaged or Faulty Items

If your order arrives damaged or you received the wrong item, please contact us immediately at [Your Email Address] with photos of the product and packaging. We will prioritise a replacement or full refund at no extra cost to you.

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4. 4. Cancellations

Orders can be canceled within 24 hours of placement. Once an order has entered the processing or shipping stage, we are unable to cancel it, and the standard return policy will apply.

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5. Secure Payments

Your security is our priority. We accept the following payment methods:

  • Credit/Debit Cards - Visa, Mastercard, American Express, etc.

  • Digital Wallets - Apple Pay, Google Pay, PayPal 

  • Other - Bitcoin
     

All transactions are encrypted and processed through secure payment gateways. We never store your full credit card information on our servers.

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6. Privacy & Data

We value your privacy. Your personal information (name, address, email) is used solely to process your orders and improve your shopping experience. We do not sell or share your data with third parties for marketing purposes without your explicit consent.

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Contact Us

If you have any questions about our store policies, please reach out:

Email: info@purekanna.co.za

Customer Service Hours: Monday – Friday, 9 AM – 5 PM SAST

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