Track Your Order

How to Track

Once your order has been dispatched (usually within 1–2 business days), you will receive a tracking number via email and SMS.

1. Locate your tracking number in your shipping confirmation email.

2. Enter it below or visit our courier partner's portal directly.
    

Track Now

[ Enter Tracking Number (e.g., TCG1234567) ] [ Track Package ]
 

Our Courier Partners

We use South Africa’s most reliable networks. If you have your tracking number ready, you can also track directly on their websites:

• The Courier Guy: https://thecourierguy.co.za/

• Pudo: https://customer.pudo.co.za/
   

Delivery Timelines (South Africa)

• Gauteng / Cape Town / Durban: 1–3 business days.

• Regional Towns: 3–5 business days.

• Remote/Outlying Areas: Up to 7 business days.
   

Note: Deliveries take place Monday to Friday between 08:00 and 17:00. No deliveries are made on Public Holidays.
 

Tracking FAQs

Why is my tracking number not working? It can take up to 12 hours for the courier to scan your parcel into their system after it leaves our warehouse. If it still isn't showing after 24 hours, please contact us.
 

Can I change my delivery address? Once the parcel is with the courier, address changes may incur a "re-routing" fee. Please contact the courier directly with your tracking number for the fastest response.
 

My order says "Out for Delivery"—when will it arrive? This means the driver is in your area! Our couriers typically deliver to business addresses before 15:00 and residential addresses before 17:00.
 

Still need help? If you haven't received a tracking number or have concerns about your delivery, our local support team is here to help. WhatsApp: 067 337 5363 Email: info@purekanna.co.za​